У меня была пробная версия. Сегодня я купила программу на один месяц, но она не загружается. Что делать?

hello,
if you successfully upgraded your free trial to a paid subscription, then the next time you login to the program, you will have access to all of the features.

Maybe the translation is not correct. I don't understand what you mean by "it is not loaded"

if you are seeing a problem, please explain specifically what problem you are seeing.

-Mike (videoscribe user)

 

Я удалила пробную версию, потом загрузила платную. Платная версия не загружается и не открывается.

You don't have to remove the trial or install the paid version. there is only one version of the program and it works for free trials and for paid users.

your screenshots indicate that the program is still installed, but maybe it is damaged if you just deleted some parts of it instead of uninstalling it correctly.

Choose "repair" to repair the program.

Then run the program and log in

-Mike (videoscribe user)

 

Работала в пробной версии, она не загружается ни в фейсбук ни в ютуб. Что делать?

If you are having trouble uploading to YouTube or Facebook directly from the app, as a Pro user it may be best to try rendering your scribe as a video file (MOV is usually most reliable) and uploading to YouTube/Facebook manually.