I've created an mp3 audio track which imports fine, plays fine, then exports to video fine too.
Then - I re-open the .scribe and the mp3 file shows as being attached BUT
a) I go into the "add track" tab and the file won't play anymore
b) If I play the whole scribe, it won't play either.
I don't remember seeing this issue yesterday.
Is this a known issue? Seems too big a bug to have gone unnoticed.
I also noticed quite a few "server error" problems this morning - is it possible it's connected?
Thanks for get the update.
Please let us know the result of your video exports.
Can you please create a new ticket here (#26009 has been closed, any replies to this ticket will not be responded to).
Can you also save your scribe to the cloud (let us know he name) and attach the audio files that are causing problems?
We can then investigate further.
Im having a similar issue every time i try to add mp3 file it wont let me open the file or if i try to upload itunes song it crashes when i click on itunes?
Hello Ethan, it would be really useful to have a look at your scribe and the mp3 as well.
If you can raise a support ticket and attach the mp3 that would be great. If you then save your scribe online and include the name of that in the ticket we can download that as well and take a look.