I just created a video, waiting 40 minutes for the result, only to discover that the mov file it was trying to create was locked elsewhere. VideoScribe silently failed to write the new file, but took the full production time to do so. I would like to see an "Output file is locked - retry" message box, or something equivalent, like all other software packages I've known. Either that or just fail immediately with an error message.
When you say that the mov file it was trying to create was locked elsewhere, could you explain a bit further please? Do you mean that you selected a folder that VideoScribe did not have permission to write to, or something else?
If you would like us to take a look at the scribe for you, please save a copy to your online directory (cloud icon) and let us know the name.
OK, thanks, I understand now. This will be logged as a feature request and considered for inclusion in a future release of VideoScribe.