The timeline dissapeared. I tried to insert and image and the timeline appears again, but without functions. I cannot select and move objects, etc.
I create a ticket for the support team and anyone answer....
I`m very dissapointed. Anyone that can help me?
MAC. 2.3.5 Pro version
-Mike (videoscribe user)
Thanks for your help. I attached the file.
1) Go through your scribe and change your zoom settings to stay between about 20% and 500% as much as possible for each element and for the final zoom out. At least keep them under 1000%. You currently have some zoom levels of at least 2500%
2) if you are using illustrator CC, refer to the save options in my link above. If you are using inkscape, use an older version (I think 0.48 is still on their download page) You could also try using an SVG cleaner that simplifies SVG images for web use.
-Mike (videoscrbe user)
Thank you very much for solving my problem and your advices. I will read also your previous posts.
This is my ticket
This is the crashed file