I have had a guy at fiverr.com trying todo some work on pics so that I can use my Santa hand but they either come in too big or way too small. Is there a fix that I can suggest to him? We are both tearing out our hair and I'm already bald. Thanks for any help you can give.

You can see the problem in the attached file.

1) error message: "The video can't be played because the file is corrupt"

2) Is the hand the wrong size or are the artists pictures the wrong size?

3) if you want to know what is wrong with images, attach the images here

4) Making SVG Images Draw Well (2015 update)

5) if using illustrator CC, follow the tips , including save options in the link provided above. If using inkscape, follow the tips and use an older version of inkscape as suggested in the link above.

6) if it is a problem with hand size, what version of videoscribe are you using?

-Mike (videoscribe user)

 

The pictures are fine, the text is fine. The only problem is the size of the arm/ hand. Here is link to the video to show the problem of little hand and huge hand. 

https://youtu.be/G4QPdBDhMZg

Sorry, Mike, I forgot to say thank you for looking at the issue. I'm using version 2.3.5.

WOW! That is a significant size change! Thanks for the video.

I remember seeing the hand change sizes in the past but the size change was not as extreme as that.
I'm looking for some old thread mentioning a workaround for that bug, but I have not found it yet.

If you want to save your project (from the video you linked) as a .scribe file and attach it here, I will troubleshoot it for you. Or customer support probably will.

-Mike (videoscribe user)

 

Thanks for the offer of help, Mike. My guy saved the first set (huge) not realising about the 50 by 150 pixel limit. The tiny hand is saved at that size. 

Oh wait. Do you think that there is a 50x150 pixel limit for custom videoscribe hands? because that is not the case.

Sizes of roughly 500 to1500 pixels would be about right

-Mike (videoscribe user)

 

The scribe you attached seems to only have the huge hand and not the tiny hand, is that correct?

I think the problems all start and end with your hand images.

1) about 800x800 or 1000x1000 would probably be just fine.
2) You should not see the cut off arm stump in the image, the arm should extend out past the border of the image.
3) after importing the custom hand images you have to align the tip of the drawing utensil to the crosshairs or the hand won't be near the part of the image that is being drawn

related link: Custom hand SIZE- Additional insights and tips

hope that helps,
-Mike (videoscribe user)

 

Hi,

Just to throw some hopefully helpful information into the mix for you.

It looks to me like the larger hand is not aligned very well. You can set in VideoScribe what part of the hand will trace over the path in an SVG file and this is done by clicking on the image from the edit hand window and moving the hand around so it's aligned with the cross in the middle of the window. 

Also we use to have a standard Santa Hand in an earlier version of VideoScribe so I have attached a scribe with that hand on it below. May be useful and should provide a much more stable option for you.

Thanks everybody. The fiver guy tried 1000 by 1000 but it was too big. Next he is trying 500 by 1500 as I misread the original instructions. I'm not sure that I should be trusted with technology. Otherwise, I will use the existing Santa hand, it's just that folks want a white glove with the red and furry sleeve. They want something like the attached only with a Santa hand. 

Changing the image from 1000x1000 to 500x1000 may or may not change your results at all I haven't tested non-square images. Feel free to try it. It is not what I suggested.

Note: In case there was some confusion,  I did not recommend 500x1000. I wrote "500 to 1000 pixels" as a suggested range.  IE 500x500, 600x600, 800x800, 1000x1000...

As discussed in the link I provided, the dimensions 1000x1000 are not the problem. If the hand is too large, the solution that is known to work is for you (or your artist) to keep the same image height and width, but scale the hand smaller within the image.

-Mike (videoscribe user)