do whiteboard annimation projects completed in VideoScribe synced to server automatically
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danqing dong
Started a topic Fri, 10 Jun, 2016 at 4:10 PM
i have my PC and mac, both have videoscribe installed.
i created and completed the project in my mac computer
now when i log into the videoscribe on my PC, the list is updated with right overview picture, but when i double click, there is nothing there
i am confused, it will be great if all the files working at videoscribe is automatically saved on the cloud (piece of mind)
M
Mike Metcalf
On Fri, 10 Jun, 2016 at 4:50 PM
Hi, Saving your work locally will not automatically save to the cloud. If you want to save your work to the cloud, I would recommend saving it manually to the cloud every time. I usually also save a partially finished copy and a finished copy as .scribe files on my local hard drive while I am working.
It sounds like you are looking at the list of your online saved projects on the videoscribe website. I don't think you can open scribe projects by double clicking them. Run the videoscribe program (not the website) and try to open your project from the cloud folder in the program instead.
Customer support may be able to help you retrieve a damaged file from the cloud if you tell them the name of it. If you have a locally saved copy, then open it and try saving to the cloud again.
danqing dong
i have my PC and mac, both have videoscribe installed.
i created and completed the project in my mac computer
now when i log into the videoscribe on my PC, the list is updated with right overview picture, but when i double click, there is nothing there
i am confused, it will be great if all the files working at videoscribe is automatically saved on the cloud (piece of mind)