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HELP - Videoscribe is costing precious time

Since installing v9 I have had no end of problems.  most of the time the most rudimentary tasks take seconds, sometimes minutes, to complete because the program does not seem capable of processing.  Example, I just spent over 5 minutes watching the pinwheel spinning as I was trying to insert a standard VS image into my scribe.  It stopped and started several times before I finally gave up, closed the program, rebooted my machine...only to end up back at the same problem.  What's going on over there Sparkol?  This never used to be an issue.  I cannot use this tool if it takes me 10 x the amount of time to complete a scribe as the lag effect ticks on!


Here is a list of some things that might cause videoscribe to slow way down or crash:
TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

Also check the INSTANT ANSWERS page on this website.

Be sure to mention your operating system and what version of videoscribe you are using when you describe a problem. If an older version worked better for you then you could install an older version to see if that helps.

If you think it is a problem with a specific scribe, save your work to the cloud and tell customer support the name of it.

-Mike (videoscribe user)


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