Is it necessary to reinstall software once you have converted from trial to yearly subscription?
J
Jen Mandell
Started a topic Wed, 18 May, 2016 at 1:38 AM
Hi,
I started with a 7 day trial subscription and downloaded the VideoScribe program to my PC. A few days later I purchased a 1 year subscription from my trial login page. Shortly thereafter, I received an email from Sparkol confirming my purchase and providing me with links to download the full version of VideoScribe and Tawe.
Does this mean that I have to install the VideoScribe program I already have installed and download a different version of it in order to have full access to the features I subscribed to or can I use the downloaded program that I already installed?
Thank You!
M
Mike Metcalf
On Wed, 18 May, 2016 at 5:27 AM
You just log in as usual. you don't install anything new for videoscribe.
Jen Mandell
Hi,
I started with a 7 day trial subscription and downloaded the VideoScribe program to my PC. A few days later I purchased a 1 year subscription from my trial login page. Shortly thereafter, I received an email from Sparkol confirming my purchase and providing me with links to download the full version of VideoScribe and Tawe.
Does this mean that I have to install the VideoScribe program I already have installed and download a different version of it in order to have full access to the features I subscribed to or can I use the downloaded program that I already installed?
Thank You!