I can not save my videoscribe file at all. I have tried saving both locally, and to a server. I have not had this problem before I downloaded the newest version of videoscribe which is 2.3.50. I do not know why it is not saving. I have uploaded it to the cloud under the name of PTP_V2.
This issue is normally caused by a corrupted link to the music or voiceover file that is being used on the scribe. If you remove all audio from the scribe it should then save. Once saved you can then re-add the audio back into the scribe to create new links.
Update: I removed the audio link, and attempted to save and still had the same issue. Therefore, I had one of my employees install Videoscribe on a computer she has never used before, then open the offending file, and attempt to save. There were no longer any issues. Now, two days later, she is still using the same new compute and she has not ran into any issues.
Scott, if that working file is exported now and imported on your computer can you save it again or are you still having the same issue?
I had the same problem. I deleted and reinserted the audio... good to go!
I can save a file, but can not save the same file to the cloud or produce a scribe WHY IS THIS ????
please help its getting save but not opening