Barry Radford
Fer, what happens if you try and open a new project or a different project you have saved? Does the app crash then or is it just with that one project?
Barry Radford
If you remove the app it will remove any saved work as well.
You would need to have saved your work to the online cloud folder for it to have been backed up and accessible after removing the app and I can see from your account you have nothing saved there.
From your description one of 2 things has happened. Your scribe had become corrupted and your iPad cannot open it or it is too large in size for your iPad to process. So my only other suggestion would be to clear down all other apps that are running in the background, restart your iPad and then open VideoScribe and that scribe as the first thing you do when you log back in. Make sure the iPad has as much capacity as possible to open the scribe.
If you do manage to get it to open the first thing I would do is save it to the online folder so it's backed up. You could then download the desktop product too, start a trial and work on it there.
I think that what happened was that my scribe was too large in size for my iPad to process, I already restarted my iPad like a million times and I also upgraded the latest version of my iPad software, but none of these things helped. So I made my scribe all over again, but now in my computer and saved in an account. I hope I won´t have more problems but I am very grateful for your help Barry. Thank you very much and have a great day.
Fer Garcia