Hi,

After raising tickets that nevet got answered (!) - I am trying another way by starting a new topic.

In development I have inserted "no hand" with moving an element and it looks good BUT everytime I publish my videoscribe I get on display a hand with an eraser. I have tried everything : remove the element, add it again, cahnge the type of hand..Please can someone help me with it? Obviously I cannot rely on the sparkol hotline that keeps ignoring my request - what a low level of professionnalism (#19072)....

A very angry and disappointed customer from switzerland.

 

(Keep in mind that Sparkol customer support works Monday-Friday during UK business hours, so if you have been trying all weekend for example, you would not get a reply.)

A quick google search of "videoscribe wrong hand rendered video" returned this related thread: http://help.videoscribe.co/support/discussions/topics/1000067256
It sounds like a bug in versions of videoscribe older than 2.3.3 with zero-animation time on some elements.
You may want to update to the newest version of videoscribe and read the linked thread for other tips.

-Mike (videoscribe user)

 

Hi Mike,

Thank you for your answer!I really appreciate.

Of yourse I was not expecting an answer outside business hours, the ticket I was talking about was opened 8 days ago.

Kind regards,

Lydie