Hi,
Save your work (a work file, not a video) online and tell customer support the name of it so they can look at it for you.
Or
save your work as a .scribe file and attach it here so other videoscribe users can look at it for you.
-Mike (videoscribe user)
If you save your work to the online cloud folder I can download it and take a look for you. I can see if I can publish it to YouTube for you so you can use it.
Follow these steps to download your project- https://help.videoscribe.co/support/solutions/articles/1000033739-publish-and-share-scribes
If you need further help and support, raise a ticket and provide as much detail about your issue as possible.
Sailaja Espinosa
no me deja descargar la presentación no se si es porque esta muy pesado pero ya lo e intentado por youtube por pawer poin y no se deja dura casi una hora en cada proceso y a lo ultimo sale error, para mi es importante ya que dedique mucho tiempo a este proyecto que tengo que mostrar hoyyyy en la universidad y estoy un poco desesperada porque no se como mostrar mi proyecto frente a mi grupo cuando no me deja descargar el trabajo :( :(
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