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This is the most common thing I see when working with this

any thoughts.  I see it on every computer I try. 

VideoScribe suffers from this when your scribe files are sucking up a lot of RAM. The application begins to time out when you reach between 1.2Gb and 1.5Gb. This issue is normally caused by the use of Extreme Zoom (outside the 10%-1000% recommended range) on a camera position or also a large number of large jpg/png files being used is a scribe. This causes memory usage to ramp up and VideoScribe to crash. We have a help page called Crashing and freezing – VideoScribe desktop which will provide some help. If that doesn't help please save your scribe online and send us the name. We can then download it and take a look for you.

One of our regular forum helpers also has forum posts with hints and tips as well

COMMUNITY TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

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