I just came to know that my trial scribe has ended before I even saved it online or change it into video. So, how can I open my scribe without subscribing.This scribe is very important because I need to send it to my lecturer as assignment.
Hi Wan, I have converted your post to a ticket so our support team can look into this for you.
Hi, I can`t open my video saved online. My suscription is active and the video appears in the online folder of the program. However, when I click to open I get a withe file
No, local copy is a previus version. If I cant recovery online versión I will lost more than 10 hours of worK!!!
Mike is correct when you save a file online the local copy is also automatically updated just to back things up if there is a loss in connection and an online scribe becomes corrupted. Also if there is a save issue you will get a message when you next log-in asking if you want to recover the work you were last using and this will take you back to the last auto-save which will be every 3 minutes unless you have changed that setting.
Barry and Mike, thanks for your answers. However I have to said that didn`t help me at all.
I only have this unique file, and it is my first scribe project (apparently the last too).
This is a large file, and for a reason that I don’t understand, the local file in my hard disk is a old version, and the “online” file is the improved one, in which I was working hard for more than 10 hours the last time. I can see the image of the video in the small icon inside the online folder, and that’s why I can identify that this is the most knew version.
But when I try to open the online file, the program open a totally with scribe.
I can`t afford to loose this file and the work inside them. I am asking for a technical support that could help me to recovery the file that I suppose is in your server or something like that.
This is a paid application; sincerely I never expect that could simply loose my work in this way, and formally ask the support team or developers to help me to recover the file. I wish send this info privately, however it was impossible for me to find a mail address.
Well... finally I recover my file. Dont know if you help... but thanks anyway...
Jaime, where was the file in the end?
On a side note if you need to contact us privately you can raise a support ticket