Long scribe taking a while to publish on sho.co : Account

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Ellyn Stokes

Started a topic Fri, 20 Nov, 2015 at 4:31 PM

Hi there! I just finished a 7-minute scribe, and have published it to sho.co, but it's been about half an hour and I'm still seeing the "Hang in there, your video will be published soon" message on the page. Is the video actually being rendered for publishing (this might well take a while)? Is there a queue? Is there some way to get some feedback from sho.co as to whether there is a problem (which will keep the scribe from being published at all), or as to how long I can expect it to take for the video to be published?

Thanks!

-Ellyn

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Mike Metcalf

On Mon, 14 Nov, 2016 at 2:03 AM

Hi,
as mentioned in the reply immediately before your reply, customer support would probably like you to attach the sho.co URL to your scribe so they can look for it.

You might as well also save your project to the cloud folder and tell them the name of it because there is probably an issue with your project that is preventing it from rendering.

Or there is always a chance that there is an issue on the sho.co servers, but that is less common.

-Mike(videoscribe user)

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Ferramentas Sucesso

On Mon, 14 Nov, 2016 at 3:08 PM

Hi Mike!

Thanks for the fast replay! The video is already on the cloud!

The name is AULA 1 - TRIP!

Should I open a ticket or you can solve this from here for me?

Thanks a lot!

Lohran Schmidt

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Mike Metcalf

On Mon, 14 Nov, 2016 at 4:59 PM

Hi,
It will probably catch the attention of customer support faster if you open a ticket.
I don't work for them.

Good luck!
-Mike (videoscribe user)

Matthew Cook

On Thu, 17 Nov, 2016 at 1:38 PM

We had a few technical difficulties with the sho.co site over last weekend which has caused a slight backlog that may have been the reason that the render took longer than usual. The problem has now been fixed and the backlog has been cleared so any future uploads to sho.co should be much quicker.

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Wasim Khan

On Fri, 21 Aug, 2020 at 2:16 PM

Hi there, uploaded my 5 min videoscribe around 4 hours ago, still not complete, are there any issues with the videoscribe servers? https://sho.co/1D97Z

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Mike Metcalf

On Fri, 21 Aug, 2020 at 5:26 PM

You should probably save your project online and raise a ticket if you want to contact customer support before they close for the weekend.

You might also want to try publishing the video on your local computer.

-Mike (videoscribe user)

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Long scribe taking a while to publish on sho.co

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