Hi there! I just finished a 7-minute scribe, and have published it to sho.co, but it's been about half an hour and I'm still seeing the "Hang in there, your video will be published soon" message on the page. Is the video actually being rendered for publishing (this might well take a while)? Is there a queue? Is there some way to get some feedback from sho.co as to whether there is a problem (which will keep the scribe from being published at all), or as to how long I can expect it to take for the video to be published?
Thanks for the fast replay! The video is already on the cloud!
The name is AULA 1 - TRIP!
Should I open a ticket or you can solve this from here for me?
Thanks a lot!
We had a few technical difficulties with the sho.co site over last weekend which has caused a slight backlog that may have been the reason that the render took longer than usual. The problem has now been fixed and the backlog has been cleared so any future uploads to sho.co should be much quicker.
You should probably save your project online and raise a ticket if you want to contact customer support before they close for the weekend.
You might also want to try publishing the video on your local computer.
-Mike (videoscribe user)