I have been making a new video and whenever i render it, the software freezes going into a not responding mode. It is very annoying because initially it takes around half an hour as the video renders and then just when it is completed and few seconds are remaining it freezes and never responds again. I have to end the process and repeat the task all over again! This has been wasting a lot of my time.

Hi,

Save your work file to the cloud and tell customer support the name of it if you want them to try and identify specific problems with the scribe.

If you want to troubleshoot it yourself, here are some community TIPS to avoid crashes, freezes, failure to render or erratic behavior in Videoscribe (2015)

-Mike (videoscribe user)