Please help me I lost my work : Account

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Basia Kuzia

Started a topic Wed, 18 Nov, 2015 at 11:17 AM

Last night I saved video scibe as usual and I went to bed. The morning after all y projects were blank ...

Im heartbroken

Barry Radford

On Thu, 19 Nov, 2015 at 9:38 AM

Basia, I'm going to convert this to a support ticket so we can take a closer look for you.

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nurul syaheda

On Fri, 20 Nov, 2015 at 5:08 AM

hello, i saved my scribe online but when i reopen the next day after the scribe just blank...please help me.. i really need that- im using the 7 days free trial

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nurul syaheda

On Tue, 24 Nov, 2015 at 11:17 PM

PLEASE LOOK OUT TO MY PROBLEM... i really need that project...

Barry Radford

On Wed, 25 Nov, 2015 at 10:25 AM

We do have some things we can try to recover your work but some of the directions we go through we keep off the public forums as it involves searching the base folders and we don't want people doing that unguided as that's where all your data is stored. If you raise a support ticket we can go through that with you.

Useful things to include would be.

- How much data you have lost (whole scribe blank or just a segment missing)

- Name of the scribe file effected

- Where this was saved (base folder, online, exported)

- Save the file to the online cloud folder so we can download it

- Talk us through the last thing you did when the scribe was working fine so we can try and narrow down what caused this.

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Sophia Ahmed

On Wed, 9 Aug, 2017 at 7:13 PM

PLS HELP I HAVE LOST MY WORK

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Mike Metcalf

On Thu, 10 Aug, 2017 at 3:01 AM

Please provide much more information about where you saved your work, and what type of account you have, and how many accounts you have made, and how many computers you use, and any error messages you see, and any other details that might help anyone understand the problem.

-Mike (videoscribe user)

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Chris Dandridge

On Sat, 27 Jul, 2019 at 2:05 AM

I started my free trial, I logged in, I began with a template, Got distracted and came back, now I cant even navigate to templates again. The chat option is absolutely useless, it just goes in circles asking the same repetitive options and try to get me to agree to opt in to shit I dont want yet. I just want to get back to templates and download images. The support is horrible and useless. Screw this....

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Mike Metcalf

On Sat, 27 Jul, 2019 at 1:56 PM

Hi,

Here's a link to the instant answers page about finding the templates:

https://help.videoscribe.co/support/solutions/articles/11000072055-how-to-use-templates

I'm not using the new version of videoscribe yet, so I can't say for certain, but you would probably have to save and close any open project to get back to the projects/templates screen.

If all else fails, exit videoscribe, then run it again and login, and projects/ templates should be in the same place they were the last time you logged in.

If you want to get help from customer support, you should probably raise a ticket and expect a reply during weekday UK business hours.

Mike (videoscribe user)

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Please help me I lost my work

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