Writes an error: To use offline mode you must first log in online on this device.
A
Aleksander Ivanov
Started a topic Wed, 4 Nov, 2015 at 10:18 AM
Downloaded trial version. The program VideoScribe does not start. Writes an error: To use offline mode you must first log in online on this device.I online. 100 times checked. All the same writes this error.
Best Answer
Hayley Young
On Wed, 15 Apr, 2020 at 9:24 AM
If you're ever having technical issues, we have an entire searchable help site with support articles for common errors and solutions.
Also try ticking the
'Remember Me' box as this will allow you to log-in offline once you have made a
connection while online once.
s
sieg greyrat
On Fri, 4 Dec, 2015 at 10:55 PM
the same stuff happens to me. i checked my antivirus firewall, and videoscribe is accessing internet just fine. i can see it sending and receiving data. i just can't access the software, and that's it.
so of course, that's not a problem, right?
Barry Radford
On Mon, 7 Dec, 2015 at 11:59 AM
It's not a problem in a lot of cases as the settings in that help page sort it out but if you have matched those settings we will need to take a closer look at the issue in your case. I've logged a support ticket for you so we can do that.
s
shi chuanfang
On Wed, 6 Jan, 2016 at 12:14 PM
I have the same problem!
Barry Radford
On Thu, 7 Jan, 2016 at 1:56 PM
If you have matched the settings in the linked article (linked again below) then we would need to take a closer look at your specific set-up. In which case could you please log a ticket with support and detail your settings and what off this article you have tried so far.
Aleksander Ivanov
Downloaded trial version. The program VideoScribe does not start. Writes an error: To use offline mode you must first log in online on this device.I online. 100 times checked. All the same writes this error.
If you're ever having technical issues, we have an entire searchable help site with support articles for common errors and solutions.
See the support article "Offline Error Message When Logging into VideoScribe" for steps on how to resolve.
2 people have this question
Barry Radford
That's no problem, that error is caused by either a bad internet connection or a setting on your PC not allowing VideoScribe to connect and check your account. How to fix this is covered in our help pages are and here's a link to that article - VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears. If you follow the steps there that should sort things out.
Also try ticking the 'Remember Me' box as this will allow you to log-in offline once you have made a connection while online once.
sieg greyrat
so of course, that's not a problem, right?
Barry Radford
It's not a problem in a lot of cases as the settings in that help page sort it out but if you have matched those settings we will need to take a closer look at the issue in your case. I've logged a support ticket for you so we can do that.
shi chuanfang
I have the same problem!
Barry Radford
If you have matched the settings in the linked article (linked again below) then we would need to take a closer look at your specific set-up. In which case could you please log a ticket with support and detail your settings and what off this article you have tried so far.
VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears.
Kufa Aliev
I have same problem
Matthew Cook
Hi Kufa,
See Barry Radford's reply directly above yours and follow his advice.
Allen Kayner
Same here but by following Barry Radford's link article, I was able to login. Thanks for the simple and helpful solution!
Pooja Tanna
I also have the same problem again and again..
After trying many times cant login to videoscribe even if my internet connection is there....please help me....
Hayley Young
Hi Pooja- please raise a support ticket
menta sembiring
same problm..
any one to help me ? i can't login .
To use offline mode, you must first log in online with 'Remember Me' selected.
Hayley Young
If you're ever having technical issues, we have an entire searchable help site with support articles for common errors and solutions.
See the support article "Offline Error Message When Logging into VideoScribe" for steps on how to resolve.