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Can't login. I enter my credentials but nothing happens. It just keeps trying

Hi,  I am trying to login to videoScribe but haven't been successful yet. I enter my credentials into the software login screen and hit enter. And that "loading" circle appears on the that screen and then it keeps trying. It doesn't go beyond the screen in the screenshot I attached. I once let it for like half an hour but nothing happens. Anyone knows something? 

Farhat, I can see you have logged a support ticket. I will pick this up and answer your question there.

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