Is VideoScribe not working with PowerPoint 2010? I have problems to start my video. What can I do?
I am not aware of a bug with VideoScribe and PowerPoint 2010. There are ways of amending the settings in PowerPoint to play the embedded video in different ways. Check out this Microsoft help page which explains those. Also you can Change the displayed thumbnail so it's part of your scribe and not our logo if you wish.
Powerpoint is notoriously flawed when it comes to consistently playing videos. This is not likely to be a VideoScribe problem if one version of powerpoint can play the video and another cannot. Try importing the video to a blank slide, then using the Inspector to set how the video starts playing: Automatically, On Click, etc.
Mariam, as Dave said I would lean to this being a PowerPoint issue rather than a VideoScribe one. The software would output the same video file to 2013 as 2010 and I have seen the files working in 2010 there is just inconsistency sometimes. If you are on a free trial I would try publishing the same video to YouTube and see if it plays there as again it would be the same video file. If it does play there you could then embed the YouTube Video in PowerPoint and see if that works.