It just stopped working : Account

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Valentina Álvarez

Started a topic Wed, 16 Sep, 2015 at 5:54 AM

I was working on my video and my mistake selected the music option. The screen frizzed and I haven't saved my work, I'm in the 7 day trial, and I'm afraid that if I force to close the app, I will lose a two week work

Screen Shot 2015-09-15 at 11.50.43 PM.png

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Mike Metcalf

On Wed, 16 Sep, 2015 at 6:10 AM

I can't guarantee it , but I think that autosave will offer you the choice to restore the most recent autosaved version if you have to restart videoscribe. If you don't accept when given that option then the autosave will be erased I believe.

freezing like that usually results from excessive memory usage (in the 1.2 to 1.7 GB range) You may be able to check your system memory usage in some way to confirm that is the cause.

to avoid memory related problems:
Instant Answer: crashing-and-freezing-videoscribe-free-pro-and-edu (and other problems)
community thread: TIPS to Avoid or Fix Videoscribe freezes, crashes, slowdowns, failure to export, or erratic behaviours.

-Mike (videoscribe user)

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merisadak merarasta

On Sat, 18 Jul, 2020 at 5:19 PM

Videoscribe .exe has stopped working

error facing while login

windows:8.1

64Bit

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Mike Metcalf

On Sun, 19 Jul, 2020 at 1:15 AM

That's may be insufficient information to diagnose the problem.

Restart your computer, don't open other programs, and run videoscribe.

(check videoscribe's minimum system requirements...)

raise a ticket if you want to ask customer support for help.

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Anshu Khandelwal

On Tue, 15 Dec, 2020 at 7:32 AM

just after login facing this issue and app stops working

VS error.png

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khanh linh

On Sat, 16 Jan, 2021 at 3:27 AM

I have the same issue. Please help me!

Hayley Young

On Mon, 18 Jan, 2021 at 9:36 AM Admin

Does your computer meet the system requirements?

Raise a ticket for specific support with your issue. Be sure to include your operating system and the version of VideoScribe you're using.

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