Joe Clarke
Hi Ainhoa,
Sorry you're having problems.
From my understanding you're unable to render your project to a video?
If so can you advise what is happening when you try? For example, is VideoScribe crashing during the process? Does the process end?
Are you getting any error messages?
Is this a problem with the file itself e.g. you can create a video from it but you're having issues using the file in other tools?
We can also take a look at the scribe, please can you save a copy of it to your online/cloud directory.
If you let us know the name of it and a description of the problem you are having and we can look into it for you.
ainhoa sancho
Hola
hice una presentación con la versión de prueba. ahora he pagado por un mes, pero sigo sin poder descargar a mi pc el archivo como archivo .mov o mp4 o como sea, pero un archivo que después pueda ser compatible con movie maker o power point. necesito incluir mi presentación de videoscribe en otra presentación. Ayuda por favor