Sorry your video is not playing on your device.
As Mike said it could be down to format.
Another possibility is file size.
A good way to test this would be to create a very short test scribe and render as a .mov file to confirm if you still have the issue.
If you have any further issues, please can you save a copy of it to your online/cloud directory.
Once you have done that, please raise a support ticket and let us know the name of the scribe with a description of the issue and we can investigate it for you.
It works now. I did not see that i could adjust the size or frame speed. Thank you for your suggestions.
I took the VideoScribe into another program and changed the size and it worked. Then I realized I could I could change the size and the frame speed. Thank you for your suggestions.
I recently created a VideoScribe and downloaded it to my desktop. I placed it in iTunes and tried to sync it with my iPad and then my iPhone. I received a message that it will not play on either device. That is strange because I created one months ago and it plays on both devices.