Disclaimer: The following tips include solutions from previous threads combined with my personal recommendations which allow me to work without any problems in videoscribe. Here is a link to the official INSTANT ANSWER related to this topic : crashing-and-freezing-videoscribe-free-pro-and-edu
QUESTION: How can I fix or PREVENT crashing, freezing, slowdowns, problems opening, saving, or rendering scribes, or problems exporting or uploading video in VideoScribe? (Also: how can I avoid memory related problems like problems with the timeline?)
ANSWERS AND TIPS: (updated version focusing on videoscribe version 2) Most freezes, slowdowns and crashes probably result from excessive memory usage and can be avoided by using properly optimized images and moderate camera zoom settings, but here is a more detailed list of tips, suggestions, guidelines and workarounds:
1) Save a new copy of your scribe with a new name, and restart videoscribe.Save a copy of the scribe (your work file) with a new name and then restart videoscribe, and open the new scribe. This process MAY provide a TEMPORARY workaround and allow you to render a scribe or continue editing your work even if there are still other problems (listed below) that should probably be addressed. I only listed this tip first because it may be the easiest thing to try. Rebooting may also free up some memory and allow problematic scribes to render successfully.
NOTE: Videoscribe V1/V2 has a memory cap of about 1.7GB even if your computer has more memory than that: Link to thread mentioning memory limit
Link: how to import-and-export using Version 2
If the scribe is saved online instead of locally, you can download the scribe from your Sparkol.com account page https://my.sparkol.com/online-scribes and then import it into videoscribe. (NOTE: This process does not "FIX" everything wrong with a scribe, but it sometimes removes damaged elements, so that you can continue working on it.
3) IMPORTANT!!! Videoscribe works best if you optimize ALL of your images for good quality and small file sizes. If you don't know anything about optimizing images, a search on youtube or google may help bring you up to speed.
Properly prepared JPG and PNG images can usually be in the 1-250 KB range. If you are using images that are more than 1 MB then they are probably larger than necessary and may be causing out-of-memory problems. (the file sizes I provided are only a rough guideline.) For JPG and PNG images: the dimensions of the image probably do not need to be larger than the dimensions of the finished video. GIMP (free at gimp.org) and photoshop and other programs offer methods for saving images with smaller file sizes without noticeable reduction in image quality.
Here is a link to a scribe using an oversized JPG image and a smaller, better optimized version of the same jpg image. In this example the original image is so sharp and high contrast that it actually looks grainy in the scribe. Adding a little bit of blur and reducing the image size and the file size results in a better looking image that traces better, looks cleaner, and is less likely to contribute to memory problems:
The SVGs that work best in videoscribe can usually be less than 100KB and contain only stroked paths and/or filled paths. Larger SVGs may contain excessive numbers of anchor points or problematic data like masking or clipping paths, which can contribute to freezes or crashes. Delete hidden layers from your SVGs. (hidden layers increase file size. larger file sizes require more memory to process.) Also there are are some youtube tutorials that mention leaving embedded JPGs or PNGs or other images in your SVG files, but you should probably optimize such images first if you are going to embed them. Larger files may cause excessive memory use resulting in slowdowns, freezes or crashes.
Recommended SVG save settings for illustrator:
NOTE: select "embed" instead of "link" if you are embedding an image in your SVG (optimize the image before adding it to your SVG!)
Related link: How can I make SVGs that draw well in videoscribe
NOTE: SVGs made with illustrator creative cloud may appear solid black (or exhibit other odd symptoms in videoscribe as a result of some newer formatting that videoscribe does not recognize. Here is a solution in: a related thread
4) Avoid very large very fast camera movements or extreme zoom in/zoom out between elements. If you are experiencing a freeze and you have at least one huge camera movement, try reducing the camera's travel distance by moving the elements closer together and/or scaling the elements to similar sizes, or slightly increasing the transition time for that camera move. If your images are very spread out then the final zoom-out-at-end may be so extreme that it causes a problem. Grouping elements closer together into a roundish blob may be better than spreading them out in a long line.
5) Things will probably run more smoothly if you keep your camera zoom approximately in the 15%-500% range for EVERY element. After you add any element, immediately click "set camera" then scale or move the element as desired. You can set the camera again if needed. Do this for every element you add in order to avoid accidental zooming which may become worse with each element. (when you zoom in and out, you should see a little blue tab in the lower left corner of the canvas showing your current zoom level.) You MAY be able to zoom in to 1000% or more before seeing problems, but I wouldn't recommend it. (percentages mentioned here are only estimated). LINK to camera setting tips
6) Some previous threads have suggested that very large blocks of text may cause problems. If you have paragraphs of text, then breaking the text element into 2 or 3 smaller elements may help.
7) ASK SUPPORT for specific feedback: If you are not able to resolve the problem and you have already checked the INSTANT ANSWERS page for known bugs or solutions to common problems, you can save the scribe online, and Raise a Ticket to contact customer support providing the name of your saved scribe. Describe the symptom you are experiencing and ask customer support to take a look at it.
8) in all versions, if you have insufficient hard drive space, your video may fail to save. I believe even videos being saved directly to youtube, must first save a copy on your hard drive.
9) Some users have reported problems rendering WMV files, or uploading directly to facebook, youtube or powerpoint, but not other file formats. Try rendering to MOV or FLV instead (requires a pro membership)
10) If you have imported many fonts, try deleting the ones you aren't using. More imported fonts take up more memory. Some fonts may use more memory than others.There may be cases where fonts with unsupported special characters cause problems.
11) If your video rendering repeatedly freezes at the same part, and you've already tried restarting videoscribe and optimizing your images and making your camera settings moderate, I'd suggest deleting that image and maybe the image after it, and then importing them back in.
12) I believe that higher image import quality settings require more processsing power and memory. The maximum setting is 4000. I'd suggest 1000 or less.
13) Sometimes a corrupt image may cause the timeline to appear blank.
To solve this:
1. Select all the items on the canvas - CTRL+A
2. Copy all the items - CTRL+C
3. Close the scribe and open a new, blank scribe
4. Paste all the items into the new scribe - CTRL+V
All the items should re-appear along with all the items in the timeline. You may find that there is a particular image that appears blank in the timeline or is really small on the canvas. You should delete this item.
-Mike (videoscribe user)
The memory limitations are built into the software architecture that VideoScribe is developed in - Adobe Flex/AIR. We are looking to move away from this architecture, but this means a complete re-write of the VideoScribe code so it's quite a massive task.
So in VideoScribe's current form, there is nothing we can do about the memory limit. When VideoScribe is re-written in another technology, memory capabilities will be one of the main factors that will help us decide which technology to choose.
I read this:
2.3.6 still contains a bug where a text element with a 0 second Animate time is followed by another element that has 0 second Animate time. Any pause and transition time are ignored for the first element on the rendered video. A workaround for now is to add 0.1 seconds to the Animate time and remove the hand, of either element.
But 2.3.7 still has this bug...!? I don't want to animate text and that seems the only solution on the moment. And I can't set the animate time to 0.1 seconds because lowest number is 0.5 secs...
When will this bug be fixed?
Yes, the fix didn't quite make it into 2.3.7 but it has been fixed now and is due to be released in 2.3.8.
And you can set the Animate time to 0.1, you just need to click on the numerical figure under Animate in the text properties and type 0.1 in the box.
This can also be done by clicking the time in the thumbnail in the timeline.
Thanks, Matthew, for the examples. I will add 0.1 secs for the time being.
Bravo Videoscribe team! At last you've made it! I thought it would never going to happen!
I've just updated to 2.3.7 release and for the first time of using Videoscribe I didn't have a single freezing and it has a rocket speed. Wonderful experience!
Before this release almost each action in editing process led to freezing or was so slow that I was losing about 2 hours in each project because of it. And it was painful even to think about editing in Videoscribe. That's why I constantly searched for replacement of Videoscribe (but I think there is no worthy replacement still).
Now, for the first time, I really enjoyed editing process in Videoscribe because it has the speed which it should have. It's like driving a sport car.
Please Please Please keep this editing speed in next releases! I don't even need other features this badly. Just keep the posibility to make editing process without freezing.
I'm very grateful to you for this release! Thank you very much!
I created a 3 minutes video. When exporting it I saw that things that were suppose to come one after the other came at the same time. Also, it looks like some of the items moved from where they were suppose to be.
In the preview, everything was fine.
Maybe it's important to mention that the video has a sound that I've made separately, not in VideoScribe.
Can you please advise why it happens?
Hello, I have a problem. I have VideoScribe - version 2,3,7. I animate one peace of my video and inside of the VideoScribe look good and when I export the video that animation doesn't work. So I read the explanation that the problem could be because of the version or if I put de animation morph to 0.1 instead 0.0 could be work. So I try and the animation works but it's not fluid. How can I solve this problem?