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I'm unable to begin my free trial...

I signed up for a Sparkol account before beginning my free trial, now when I click to begin the 7-day trial the site asks me to sign up for a Sparkol account, which I've already done.  I enter in my login info and the site tells me that the email is already in use... but I'm the one using it!  I'm stuck in limbo.  What should I do?  How can I begin my trial?    Thanks.  

1 person has this question
What are you clicking to begin the trial? Something on this website?

(You cannot make scribes on the website.)

To make a scribe, you have to download the program, install the program, and run the program. Then you can login to the program and make a scribe.

There is a Download link at the bottom of this page.

Hope that helps,

Mike (videoscribe user)

I was just clicking the red "begin 7-day trial" button, not trying to make anything.  Clicking the "download" button at the bottom of the page was helpful, thank you.  It allowed me to side-step the hangup that I was encountering before.     Thanks (a videoscribe newbie)

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