I have been having the hardest time uploading my video onto YouTube. VideoScribe kept locking up on me, AFTER over an hour of rendering! NOW, The staff asked me to save it to the cloud, and my message kept saying unsuccessful. So then they had me save it to my computer, and sent them a copy by email.
Then I tried again to render, upload to YouTube. Yay! It worked... so I thought. NOW, ONLY HALF of the video is there. I went back to check on Video Scribe and just like the YouTube, half is missing! I have NO IDEA. Did an older version get saved over my most recent, completed video??
I am at my wits-end! I have worked non-stop for a week on this. Thoughts? Help for ME? Side note, I am in the U.S., and have realized this is a UK business, and our time zones are 6 hours off. I can never get ahold of them.
Sorry that this issue is ongoing for you - I have added this forum post to your ticket and our support team will get back to you shortly.