I don't know if I have an automatic renewal or if I have to login the day my subscription expires and renew it. I don't see an option for renewing my subscription when I look at my account; it just states it's "Active". What can I do to renew my subscription for the next year? I think mine expires towards the end of August.
I can confirm yearly subscriptions purchased this time last year are recurring yearly subscriptions - you should have been sent a renewal reminder email if your account is due to renew by the end of this month.
If you need any further support or details on your account please raise a ticket with our support team and they will be happy to help.
Thank you very much!
hello, i would like to know how much I will be charged for the yearly subscription renewal.
Hi. I cancelled my account before the automatic renewal date. Now, I want to pay again but I don't know how because there is no option for renewal. Hope you can help me.
I see that you have already cancelled your subscription so it will not renew automatically. If you would like me to 'un-cancel' it so that it will renew automatically on 28 September, please let me know and I can do that for you.
If I had a work in my free week and it has expired, can I get my work back by paying?
VideoScribe won't delete your projects, so as long as everything's saved properly, you'll be able to get your projects back