I'm curently using the trial version of videoscribe but everytime I try to upload my video on to youtube it would get stuck on the Uploading Video screen. The bar would simply not fill up and it would just sit there for hours. My video is around 1 minute and 30 seconds so I don't understand why it would take this long. 

Hi,
mkae sure you have created a youtube channel and VERIFIED it via email and make sure it is public.

If that doesn't solve the problem then there is probably an issue with your scribe. You should probably save your scribe work file online and tell support the name of it so they can examine it and tell you what is wrong.

-Mike (videoscribe user)

 

Sorry you have this this issue Andrew.

Have you been able to save it as a Powerpoint file?

If you are able to then eliminates the issue being a rendering problem.

If you have any further issues, please save the scribe to the cloud and let us know the name of it.

hi, i am trying to unpload the video (3 minuts) and is impossible by youtube and others aplicatios, what sould i do? is my last day of license, if it finish, the video is going to delete? please i need help, i need it for a job and i have only a few hours more to finish the license.

The scribe will not be deleted from your computer when your trial expires but you will no longer be able to open it.

Read Joe's reply above and do what it says about saving your scribe to the cloud and telling support the name of it.

While you are waiting for a reply, export your work as a .scribe file so you have a backup copy (you can find instructions on the Instant Answers page if you need them)

-Mike (videoscribe user)

 

Hi Veronica,

We can have a look into this for you.

What would be best is to create a support ticket after you have saved a copy of the scribe to the cloud.

If you can also add a description of what is happening e.g how far you have got in the upload and any error messages, this will help us investigate.

We can also assist you getting the video up on Youtube before the end of your trial.

The most common reason for videos not to upload to Youtube is due to a channel Profile not being set up.

This Instant Answer will show you how and the attached video will also assist.

Failed to upload to YouTube,it is told to check file style; It is saved in cloud. Thanks, Edwin