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Unable to upgrade

I have been using a 1-month subscription for VideoScribe.

I received an email offer from Sparkol for discounted subscription for a year.  However when I click on the link in the email I am taken to a page that says that I already have a subscription.  

There was a link on that page that suggested a route to "upgrade".  However clicking that link shows upgrade options 

that do not match the offer I received via email.

What am I missing here?


Sorry you have this issue.

I have converted your question into a support ticket.

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