Thanks for getting in touch and and sorry you have had issues with payment of your renewal.
The email reminder advises about the renewal but not the payment method.
We have used different payment providers so to specify this in an email is quite tricky and some users have paid for more than one licence using different payment methods so it can get a bit messy.
We generally advise users to log in into Your Account and they can manage their account this way.
The benefit is that you can see your current active subscription and how you paid for it.
BlueSnap also send a confirmation email for the payment to your registered email address when the initial payment is made.
I will feed this back to see if there is anything we can add to the email to make it clearer in the future.
Dear i have made the payment just now of 35 $ for 3 month subscription and neighter i get msg on my email or anywhere about activation details or anythink please help me or suggest me any number from where i can talk with billing team of video scribe