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Old scribes won't open with new credit card

I just renewed video scribe after not working on it for a while. The credit card I used expired, so I entered the information from the replacement. I have access to my account, but now I am getting notices that Sparkol is trying to run my old credit card and it is failing. Also, I can open my old scribes, but when I try to save them online VS crashes, and when I try to open them online the VS is blank.

Hi Jared,

Thanks for getting in touch about this - as we will need to discuss your account details to help resolve this, I have converted your post into a private ticket with our support team.

Hi, I am having the same issue.

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