I made a scribe on a different computer and is saved online. However, on my home computer I don't see the scribe when I open the videoscribe. Then, I go to my sparkol account and I see it there. But, I don't know how to save it and open it on this other computer to continue editing the video. I save it, but then can't find it and it won't open on windows media player or any other program.
Please provide a better description exactly what you want to accomplish, specifically what steps you are taking, what you expect to see, and what is happening instead.
I have same problem too. I saved a video online, but it isn't opened from online scribes folder. So, I cannot edit my video on another devices.
Videoscribe cannot open or import video files. You cannot open a video saved online using videoscribe. You can only open videoscribe projects that have been saved online. Please provide a better description of your problem if you want more specific help.
raise a support ticket if you want to correspond with customer support.
-Mike (videoscribe user)
@Munkhjiguur Bayarsaikhan. I've just downloaded the one project in your account and it's working for me. If you are having issues still log a ticket and include details or a screenshot of the issue you are experiencing and we'll take a closer look.