Every time I try to choose a different hand, Video Scribe crashes. It only happens when trying to make changes to hands. If I do not use the hands menu, no crashes.
I un-installed and reinstalled videoscribe several times, optimized windows, did virus scan and even ran memtest all night (no errors) but still every time I try to use the hands menu, video scribe crashes.
Any suggestions? It must have something to do with the Hands menu since the only time it crashes when I try to use or make changes to hands
Pretty often, crashes are the result of maxing out the memory that videoscribe is able to access (1.7 GB I believe)
It's possible that changing to a new hand is just the final straw that crashes your session. If so... some of the tips below might help.
(all numbers below are just my rough personal suggestions)
1) If you have a ton of fonts installed, delete all of the ones you are not currently using. imported fonts take up memory.
2) Avoid zoom settings less than 25% or greater than about 1000% anywhere in your scribe if possible.
3) Optimize all images to less than 500kb... preferably in the 1-100 KB range if possible. If you have trouble with that, search for info about image optimization.
4) Try changing hand with nothing open but a new blank scribe. Do you still crash?
As always, you may be able to get a problem scribe to render if you save a copy with a new name, restart videoscribe and try to render the new copy, but it's better to fix or avoid the underlying problems as described above.
if you want specific feedback on your scribe, save it online (using the cloud icon) and tell support the name of it in a support ticket: raise a ticket
-Mike (videoscribe user)
As I wrote in my previous reply, Videoscribe can only use about 1.7 GB of RAM regardless of your 32 GB. related thread mentioning the 1.7GB limit.
Here is another thread in which support gives similar advice: http://help.videoscribe.co/support/discussions/topics/1000037300
you could try searching for threads about deleting the library so it will re-load, but I suspect that occurred automatically when you uninstalled and reinstalled.
or you can raise a ticket to contact support if you don't want to troubleshoot it yourself.
-Mike "Max" Metcalf (videoscribe user)
The only fonts loaded at the default fonts (the ones that came with the video scribe)
I have responded to the support ticket that you submitted, please check your email.