Sparkol Videoscribe is Always Crashing. : Account

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Valerie Alexandra Argueta

Started a topic Sun, 11 Jan, 2015 at 6:15 PM

Hello! Whenever I put a text on my presentation or I want to save my work, Sparkol Videoscribe crashes. I took off all the images that might be affecting it; I also tried to minimize the size of the texts, but there is not result. How can I solve this problem?

Sincerely,

Valerie Argueta

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Mike Metcalf

On Sun, 11 Jan, 2015 at 8:21 PM

suggestions:
1) remove all imported fonts that you are not using
2) optimize all of your images to less than 500KB
3) make sure your import quality setting is about 600-1200
4) upload your .scribe work file for specific feedback

5) or save your scribe online and tell support the name of it.

-Mike (videoscribe user)

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veronica ruiz

On Wed, 18 Oct, 2017 at 11:56 AM

Hello!

I need help...

Why I can't put image on my presentation?

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Mike Metcalf

On Wed, 18 Oct, 2017 at 2:39 PM

That's definitely not enough information for anyone to identify your problem.

Here are some suggestions:
1) remove all imported fonts from videoscribe that you are not using.
2) optimize all of your images to less than 500KB. (1kb-200kb is probably sufficient in many cases.)
3) consider setting your default quality within the range of about 800-1200.
4) save your work as a .scribe file and attach it here for specific feedback.

5) or save your project to the cloud folder and raise a ticket to ask customer support for help.

6) The following thread covers a range of TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

Barry Radford

On Thu, 19 Oct, 2017 at 12:24 PM

Veronica, worth checking you are following the right process as well. Here's how to Import images

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Sparkol Videoscribe is Always Crashing.

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