i have problem with hands, the first is in version 1.3 the hand on the preview is ok. but when i export, the hand increase his size, and the quality its poor, like a saw.
I up to version 2.0, and the problem is the quality still poor when i export.
This topic its the same problem, (http://help.videoscribe.co/support/discussions/topics/1000038686)
But the answer Joe was was not convincing, I could see that the file sent by Anna is ok.
I teste many configuration of archives, and to make sure that was not a problem with editing or photo, I put a vector in place in hand and yet the quality was serrated.
Waiting fix that to get my version PRO.
I tried everything I could . The only image sizes I found recommended by the staff , was 1500x500 (max) and 1229x1336 with 96dpi .
What I find strange , if the export is in 1080p , the image should have also 1080 high, if not, will burst .
This is bad =(
There is the 2 topics of the sparkol team:
1229 x 1336 96 dpi - http://sparkol.freshdesk.com/support/discussions/topics/1000038686
But let me understand , you said "600 for example " but it worked ? Have any image that has used and that the quality was good ? Could pass the size? 72 or 96 dpi?
I'll try 600x1200 to see what happens...
thanks for your help!
Hi Lucas, sorry you have this issue.
Please can you create a support ticket from your account login so we can investigate the issue for you.