I've been using VS for many months with no problems, but always rendering to .mov format. I now need to render to WMV format at res of 640 and frame rate of 30. However, when I try to render, VS pops up the "publish your video" box, and it says "preparing video information"....then just seems to hang....see picture below....I've waited for 15 minutes, but nothing is happening. Help!
Sorry you have this issue.
It should work for you so we may need you to try a few things.
First of if you’re on an earlier version please download the latest version of VideoScribe (2.0.3) and install it.
Once you have installed version 2.0.3, can you rename and save your scribe project.
If you close and open VideoScribe again.
Open the project you renamed and try to publish it as a wmv file
Can you confirm if you still get the same error?
What can you see on the screen currently?
Does VideoScribe appear to be responding?