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Having problems transfering to video

I cannot convert my work to video, tried so many times and it doesn't work after 40mins of waiting, and tried 5 times all day and I need to present 

((copied from the other thread:))

3) tips to solve problems with your scribe freezing, not rendering, not saving etc:

4) you can save your work file online and tell support the name of it if you want them to take a look at it.

5) Click the "RAISE A TICKET"  button at the top of the page if you want to contact support directly.

-Mike (videoscribe user)

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