Sparkol Help

Topic not covered?

Start a new topic

I can not download my video Scribe


I have a problem, I made my videoscribe in the free versión (7days) and I want to download it, but I cannot do it, if I am not Pro. Also, I can not post it on Facebook or YouTube. 

Please, If u can tell me a solution. What can i do?

Thank you so much


(if your 7 day trial is over then you have to buy a pro membership)

1) how to render a video of your scribe:

 video tutorial 1

2) how to save or export your scribe work file:



3) tips to solve problems with your scribe freezing, not rendering, not saving etc:

4) you can save your work file online and tell support the name of it if you want them to take a look at it.

5) Click the "RAISE A TICKET"  button at the top of the page if you want to contact support directly.

-Mike (videoscribe user)

i have the same problem !! 

i need help please !!

same answer as above!!

and please describe everything that you have tried and what results you experienced.

-Mike (videoscribe user)


i create my won video ,, and when i try to "render" my video to you-tube 

the video seems that it downloaded to you-tube and i waited more than 45 minutes 

then error window appear that i cant publish this video

and i don't know why

Although it has been posted on Facebook but the sound is confusingly and  picture is very bad

its too confused that my video can't be downloaded !

I've been up most of the night trying to convert my work into video and after waiting 50 mins, nothing happened. Getting frustrated after trying 5 times to convert to wmv or flv. I really need my work, Any suggestions?

Please refer to the first answer that has already been provided above. especially tips 3,4 and 5

-Mike (videoscribe user)


Sorry you have this issue.

It should work for you so we may need you to try a few things.

Can you rename and save your scribe project.

If you close and open VideoScribe again.

Open the project you renamed and try to publish it to Youtube.

If you still have this issue here is the direct link to log a support ticket.

Comments to this discussion are now closed!