I'm getting pretty desperate after not getting a ticket answered.
I'm working on a Mac and when I come to 'add image' to an existing scribe it just crashes. (Everything was working fine on Friday.) I've tried rebooting and the same problem keeps occurring.
Also updated to the latest version and also updated Adobe Air.
It's definitely a library loading problem as when I use 'Force Quit' it appears for a split second.
With a deadline looming I would really appreciate a quick answer from anyone who may have a solution. PLEASE!!!!!
Thanks Danielle - I'll see what I can do!
Thank you very much for your reply and suggestions - I'll give them a try.
I'm totally stressed out as the scribe I was working on was supposed to be delivered yesterday. Support has been zero so far from them - so I really appreciate you taking the time with your suggestions.
I have responded to your support ticket. Please check your email for further instructions.
I have a PC and tried to add image and keeps locking before I can even select a file. Need help now. It will not even let me get to a folder to select an image, just keeps locking up for 2 days now.
My problem was because my .svg file was too large. In fact it was about 30-40MB! I don't know how it became to be so big but I think it was because it was originally a Photoshop file that I traced in Illustrator.
Check the file size of yours.
Best wishes, Richard