Retrieve a deleted scribe : Account

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Lambda Instruments

Started a topic Tue, 11 Nov, 2014 at 12:47 PM

Hello,

I accidentally deleted the completed project. Is it possible to retrieve the deleted scribe?

Thanks for your help!

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Mike Metcalf

On Tue, 11 Nov, 2014 at 2:02 PM

videoscribe does not have a resource to restore deleted files as far as I know.

1) if your computer has restore points or automatic backup of some sort, you may be able to restore the files. For example:
recover-lost-or-deleted-files (Windows)
Mac time machine

2) you can save scribes locally, online or exported as standalone files. If you saved your scribe more than one way, it may still exist in one or more location. It may be a good practice to save scribes locally and online if you don't have another form of file backup.

-Mike (videoscribe user)

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Christopher Price

On Sun, 29 Mar, 2015 at 6:22 AM

Have been really dissapointed with Video Scribe. It keeps crashing and I lose my work. I was working on a big project and lost everything.

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Mike Metcalf

On Sun, 29 Mar, 2015 at 2:02 PM

Generally if you crash, then the next time you start videoscribe, it will ask you if you want to recover the last autosaved version.

Also, here's how to avoid crashes:
Community tips: to Avoid or Fix Videoscribe freezes, crashes, slowdowns, failure to export, or erratic behaviours.
Instant answers: crashing-and-freezing-videoscribe-desktop

-Mike (videoscribe user)

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Chris Macquet

On Sat, 11 Apr, 2020 at 3:06 AM

I was a Videoscribe user, but stppoed using ti a couple of years ago. if I re-sign, can I recover my project?

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Mike Metcalf

On Sat, 11 Apr, 2020 at 3:28 AM

I believe that if you re activate the same account and log in on the same computer, and you have not deleted the files, then you will still be able to access them. You can also access any files that you have saved online and any .scribe files that you still have.

-Mike (videoscribe user)

Hayley Young

On Tue, 14 Apr, 2020 at 9:42 AM Admin

That's right. Scribes normally save locally, so you need to be using the same computer, account, and user profile. If you've made major changes to your computer, or have restored it, there is a chance your files won't be there. There is no way to guarantee your project will be available.

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Retrieve a deleted scribe

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