I am attempting to create a voiceover. Once I record the status remains at the "processing" stage and the record box never disappears. Help!
Sorry that you are having problems with this.
If you save your scribe, close down and restart VideoScribe, then load up your scribe and try again do you still get the same issue? If this does not resolve the problem for you, you could try recording your Voiceover in some sound editing software (such as Audacity), saving it as an MP3 file and then importing that into VideoScribe, or if you need further support with this please save a copy of your scribe in your online (cloud) folder and raise a ticket here.