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Strange issues when placing files

Please find the attached video. Can you please explain the following:

Notice the strange lines that represent the last image placed (in the storyline). When I try to replace it, the icon is small and the last frame in the storyline turns blue.

Then notice when I place the words individually, how they appear huge (2:06-stored and 2:56-standardized). This requires me to zoom out to reduce the size and zoom back in.

Then when I scale the placed images to size, they turn into a black box. When I playback the video, it doesn't self correct.

Can you please advise? I'm trying different ways to place these images and they are working.

Thank you,


Please be sure to edit your post and attach the video. If it will not attach due to a file size limitation, you can put it on youtube and provide a link.  You may also want to save your scribe online and tell support the name of it.

-Mike (videoscribe user)


Hi Heather,

Sorry that you are having these issues. If you follow Mike's suggestions we will be able to look into this for you.

Best wishes,


Hi Heather,

thanks for your response, I have changed this post to a support ticket.

Please check your email for further instructions.

Best wishes,


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