I've tried all the tricks I found in the forum, and I rebooted my powerful windows 7 machine. Nothing works.
I've saved the file in the cloud account. The file is called "Introducing Kris Carmichael"
It would be really nice not to run into problems rendering, after putting in many hours building the video!
I would recommend that you save your work and close down VideoScribe.
Then load up the scribe again and try the render again as a MOV file.
I have tried publishing your scribe as a MOV and it got past the 'Preparing video information stage'.
When trying to publish as a WMV the process got stuck.
This can happen when the scribe is close to the memory limit that VideoScribe has available (this limit is the same on each computer).
Rendering as WMV uses more memory than MOV and if the scribe is already near the limit then the process crashes.
There are many ways to get the memory usage down on the scribe to avoid these issues as you can see in the post 'TIPS to avoid Videoscribe freezes, crashes, slowdowns, failure to export, or erratic behaviours'.
I hope this helps.
I've spent countless hours putting this thing together and I'm hoping you can find a way for me to export it. The file is saved online as "Introduction to NeoDirect" and I've attached it here.
If you are experiencing this issue, please open a support ticket and we will look into this for you.