Hi, my scribe is not rendering in any format or any file size. the screen remains stuck at "preparing video". None of my scribes use the "Morph option" which i red might cause this problem. My file is called "QRS V3 sep4". Please help i have a deadline on September 6th! 

Could you let me know how much memory VideoScribeDesktop.exe is using in Task Manager when VideoScribe first starts and then when you have your scribe loaded.

High memory usage can cause issues with rendering if it gets high.

There are some things you can do to get the memory usage down as outlined in the following post: http://help.videoscribe.co/support/discussions/topics/1000023738

-Matt

Sure, it uses 143,508kb when it first starts and uses 545,676kb when the scribe is loaded.

It just went up to 1,001,296 kb 

Hi hash al,

I've had a look at your scribe and was able to get it to render as MOV at 360- does using these settings work for you? If this does not work, or if you need your video at a higher resolution, you could try splitting your scribe into two, which will reduce memory usage and should enable you to render. You can do this by opening your scribe, selecting the first half of the elements in your time line, cutting them, saving your scribe and closing it, creating a new scribe and pasting these elements in. You can then edit and render each half separately, and then put them back together again in a video editing program (like Movie Maker for windows, or iMovie for mac).

Please let us know if this does not resolve the issue, or if you need any further support.