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unable to get started on the video scribe

I get the message "checking for new content".. and it does not move further from there. Please help.


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Hi Nidhi,

The problem you have encountered would indicate that VideoScribe is unable to connect to our servers for updates.

There are a few things you can try.

If you're using a person/home PC I would try the following:

Ensure you have admin rights to the PC and the PC profile you're using

Rebooting your computer then retrying

Power cycle your router then reload VideoScribe

If using Anti-Virus software, add the VideoScribe application the the exceptions list (if applicable check with the Anti-virus supplier on how to do this).

Uninstall and re-install VideoScribe.


If you're using VideoScribe in a work/office/school environment, the link below will assist you and your systems admins to ensure you can use VideoScribe:

http://help.videoscribe.co/support/solutions/articles/1000035647


Thanks, Joe



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