Sparkol Help

Home» Account» Community» VideoScribe questions and answers» Will not save to the cloud

Topic not covered?

Start a new topic

Will not save to the cloud

   I have two scribes that will not save to the cloud.  After I choose the cloud icon, it goes into an endless countdown and does not go any further. 

   I have previous versions saved on the cloud that I need to update.  FRS Overview and Pension Options - FRS are the two that will not save.

3 people have this question

Hi Jody,


I have converted this to a support question.


We will be in contact soon


Andy

I had the same problem (it only ever saved my first draft to the cloud and then nothing else).  I then moved to saving to my desktop.  This didn't work either and now I have lost all of my work - the only thing that I can recover is that first ever draft??!!

Anastasia, If you cannot save a scribe to any area then the most usual issue is that the soundtrack that you have on the scribe has corrupted. To resolve this just remove the soundtrack and save the file. You should then be able to add the soundtrack back in and it will re-establish a fresh link.

SAME ISSUE. Deleted VO to no avail. What next?

Hi Nick,

Thanks for getting in touch.

Your query has been raised as a support ticket.

You will receive an email notification regarding this.


Hi there Nick,


Hope you are well.


Is there a resolution to this problem yet?


My correspondence address is not the one as my log in.


So please don't email me the solution to that address.


Many thanks


Al

STILL WON'T SAVE TO CLOUD. BEEN LIKE THIS SINCE MY LAST COMMENT IN OCTOBER 2017.

1) raise a ticket to discuss it with customer support.
2) try saving the project as a .scribe file and attach it here.

-Mike (videoscribe user)

 

Login to post a comment

More help options

All contact methods

Instant Answers Raise a ticket