Issue: Both the narration and the music were lost after having been saved and retrieved
Both narration ans music were imported. The scribe was saved. The computer turned off over night. The computer was turned .on and the .scribe was retrieved. On retrieval all sound was gone.
While I have no idea how turning the computer off and on might be connected, it appears that there might be some connection because I have saved & retrieved previously without this behavior.
I have converted this to a support question so that we can talk directly.
We will get back to you soon.
I have had the voiceover "not saved" as well for successive days, when I post to the cloud. The message is "Some changes were not saved, do you want to open this file?" The sound track is always there and all the video. But the voice over is not there - so apparently it is not saving to the cloud for some reason. This is a pretty big deal since its hard enough to get a perfect voiceover. I dont have a file attached because its saved in the cloud.
Sorry that you have had a problem with this
If you would like us to investigate your scribe then please log a new support question here http://help.videoscribe.co/support/tickets/new including details of the scribe that you saved online
I have the same issue. Followed tutorial directions suggesting it is best to record voiceover then animate. After numerous tries, I had a good voiceover and began to work on the animation. Over 3-4 days, I would return and add to my work. Voiceover was intact. Yesterday afternoon, I returned to my project and the voiceover was gone. Prior to the voiceover being gone, I was using the desktops speakers. Only difference was had to use headphones...voiceover did not play. I did more work assuming it maybe my headphones that were defective. Saved work, closed VideoScribe per usual. Today, I've returned to continue the project, switched back to desktop speakers and voiceover not playing. Clicked on the microphone to check on voiceover and I see the RECORD button not my voiceover with a PLAY arrow. Where did it go? Why? It took a long time to create the voiceover and I'm back to square one. Voiceovers are important and my work was based on that recording. From the time the voiceover was operating to its disappearance, I did not click the microphone nor the musical note and accidentally erase over or delete my voiceover. No, did not go there. Voiceover disappeared. First noticed when headphones were used then no return of saved voiceover.