Hello,

I had a Free Trial version of Sparkol on my computer, including an older video I had created.

I updated my account to Pro, and reinstalled VIdeoScribe on my PC.

However, the VideoScribe logo is still showing at the bottom of the video.

Which suggests I am still working with the Free Trial.

And I don't think (?) my Pro Graphics are showing up either.

I tried uninstalling and reinstalling the program.  No change.

I think I need to get in touch with Support!!

Does anyone know their email address or how to submit a support ticket to them?

Thanks!