First use of trial : Account

J

John merrill

Started a topic Tue, 1 Jul, 2014 at 9:56 PM

Just started a free trial. Downloaded and installed ok. On first start it is trying to access the internet to download content. I have verified my connection but VS can't update.

M

Mike Metcalf

On Wed, 2 Jul, 2014 at 2:41 AM

Hi,

check out this Instant Answer (FAQ) link: http://help.videoscribe.co/support/solutions/articles/1000033700-screen-freezes-when-loading

-Mike (videoscribe user)

Andy Hardyman

On Wed, 2 Jul, 2014 at 11:12 AM

Hi John,

If the link that Mike included didn't help then can you create a new support question using this link - http://help.videoscribe.co/support/tickets/new and we will investigate further

Thanks

Andy

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Martin Hudspeth

On Thu, 21 Aug, 2014 at 11:07 AM

I am having the same problem. it gets to 8/36 and then stops and starts showing messages about what VS can do. I have left it running overnight but still no joy.

I am running VS with full Admin rights and the internet connection is running fine - any ideas?

Cheers

Martin

Joe Clarke

On Thu, 21 Aug, 2014 at 2:08 PM

Hi Martin,

Sorry you have this problem.

If you have checked your permissions and internet connection are fine generally it will be down to security settings such as firewall or Anti-virus

not allowing the connection to our servers to complete the update.

If you have checked this and still have an issue, please can you raise a ticket using this link - http://help.videoscribe.co/support/tickets/new

Thanks, Joe

w

why how

On Sun, 25 Dec, 2016 at 2:15 PM

I have a problem in my android phone it just shows download content and no other option plz solve it

w

why how

On Sun, 25 Dec, 2016 at 2:18 PM

Just like this

Screenshot2016-12-25-19-46-35.png

495 KB

Barry Radford

On Wed, 28 Dec, 2016 at 4:44 PM

We have 2 apps currently available on our Android Google Play store and these are VideoScribe Now and Tawe

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Gita leo saputra

On Wed, 28 Dec, 2016 at 9:01 PM

when I want to sign in I have trouble with this sentence "you need a sparkol PRO account to use videoscribe.only take advantage of the trial once"

please give me a solution

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Mike Metcalf

On Thu, 29 Dec, 2016 at 12:33 PM

That is usually the message you will see if you have used a free trial and it has expired, or if someone else has already used a free trial on the computer you are using, or if you are using an account that does not currently have an active PRO subscription.

The usual solution is to pay for a pro subscription. if you have one, make sure you are using the correct login information, and make sure that your payments are up to date

link: ACCOUNT page

-Mike (videoscribe user)

Barry Radford

On Thu, 29 Dec, 2016 at 4:01 PM

@Gita, Mike is right with that one. In your case your 7 day free trial has now expired and you would need to purchase a subscription to access VideoScribe

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